In three in-depth online sessions focused on practical learning, Anne-Marie Gough, HR Director at Journey HR, will expertly guide you through the key principles and components of being a good manager. We will start with the foundation to your people management skills; communication. Working through the essential skills of questioning and listening, you'll be able to crystallise key messages into action and be equipped with the confidence to give constructive feedback and handle difficult conversations with ease. Next, you’ll learn how to create clear roles, responsibilities and set expectations, both in person and remotely, and how to delegate effectively and efficiently to get your team working to their strengths and enable progression. Finally we’ll explore coaching and knowing when and how to adjust your style to get the best from your team as they develop in their role. Whether you're new to management or have been in the role a while with no formal training, this workshop provides tried and tested techniques to develop you into a great manager.