If your role involves managing people, along with the added responsibility comes the need to invest your time, thought and preparation to build trust and empathy in your team. Working in a fast-paced industry requires your communication skills to be at their absolute peak to align your team with your company vision and achieve your goals together.

In two in-depth online sessions focused on practical learning, Sue Shaw, Founding Partner at Journey HR, will expertly guide you through the key principles and components of being a good manager. We will start with the foundation to your people management skills; communication. Working through the essential skills of questioning, listening and crystallising key messages into action, you'll be equipped with the confidence to give constructive feedback, delegate effectively and efficiently and get your team working to their strengths. You’ll learn how to create clear roles, responsibilities and expectations, both in person and remotely, enabling progression and handling difficult conversations with ease, knowing when and how to adjust your style. Whether you're new to management or have been in the role a while with no formal training, this workshop provides tried and tested techniques to develop you into a great manager.

We will cover

  • The role of the manager

    Understanding responsibilities, expectations and key skills.

  • Communication skills

    Exploring the models of active listening and powerful questioning.

  • Setting expectations

    Creating clear roles and responsibilities and how to give motivational feedback.

  • Situational leadership

    Adjusting your approach to each situation or task, and the needs of the team or team member.

  • Management skills

    Coaching and handling difficult conversations.

You will gain

  • Key insights into the role of the manager and how to bring the role to life.

  • Methods and techniques you can put to use immediately with your team.

  • Practical tools to help you get great results when you delegate.

  • The confidence, knowledge and skills to deliver high quality, constructive feedback.

Meet your trainer

Sue Shaw

Sue is a co-founder at JourneyHR, working in partnership with Founders and Directors in the world of advertising and marketing communications. By understanding each of her clients’ business needs, she applies practical solutions that are strategically linked to her clients’ values and business goals. Sue harnesses the power of psychology in her work and spends a great deal of her time coaching leaders on how to create high performance and effectiveness in their teams. Sue is an expert within the creative space; she’s the longest standing judge on the IPA CPD Gold panel and has led sessions on the IPA Leadership Programme, sharing knowledge with industry leaders around creating a great place to work through engagement and the creation of a strong talent strategy.

Previous feedback for Sue

We have been working with Sue from Journey HR in various capacities for a couple of years now and always had very positive experiences. It always feels like a partnership when we work together to develop work streams. We have worked together on a range of training and coaching situations from training of HR and legal basics to leadership coaching and appraisal support training all the individuals have been excellent and very knowledgeable with an ability to adapt to the audience.

Michelle Keskin, Director Of Operations, Design Scene

“The session was enlightening, thought-provoking and engaging. Good stuff!”

Jackie Arnott-Raymond, Joint MD, Frontpage