In two in-depth online sessions focused on practical learning, Sue Shaw, Founding Partner at Journey HR, will expertly guide you through the key principles and components of being a good manager. We will start with the foundation to your people management skills; communication. Working through the essential skills of questioning, listening and crystallising key messages into action, you'll be equipped with the confidence to give constructive feedback, delegate effectively and efficiently and get your team working to their strengths. You’ll learn how to create clear roles, responsibilities and expectations, both in person and remotely, enabling progression and handling difficult conversations with ease, knowing when and how to adjust your style. Whether you're new to management or have been in the role a while with no formal training, this workshop provides tried and tested techniques to develop you into a great manager.